9516_Charter+of+Patient+Rights+(01-10-12).pdf
As a patient of Quarryfoot Practice you have the right to:
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Register and receive treatment regardless of your sex, age, disability, race or income provided you live within the nominal boundary area. Details of the boundary area are given in the Registration section of the website.
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Receive information on health services.
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Have your treatment explained to you.
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Refuse to be treated in front of medical students or to be involved in medical trials.
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Have a relative or friend with you.
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Have access to an interpreter.
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Have access to emergency medical care.
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Confidentiality.
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Complain without discrimination.
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Have access to contraceptive and maternity advice.
In turn however, you are responsible for:
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Making and keeping appointments.
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Informing the surgery if you cannot keep an appointment.
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Treating all primary health team members with courtesy and respect - Quarryfoot Practice operates a zero tolerance policy and will involve the police in the event of any violence or aggressive towards the practice team or other patients. Anyone behaving in this manner will also be immediately removed from the practice list.
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Using the emergency services responsibly.
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Behaving in an acceptable manner and keeping children in your care under control.
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Not using mobile phones whilst on the practice premises.
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Informing the practice of any change of name, address or telephone number.